Refund policy

This page summarises clauses 4 to 6 of our Terms of service, which apply in full. It covers changing your mind, faulty goods and how refunds are paid.

Business Customers

This website sells mainly to businesses. If you order as a business (a company, partnership, sole trader, school, university, research body or public body buying for its work) and change your mind, ask us before returning anything. If we agree to the return, the goods must be unused, undamaged and complete in their original packaging, and a restocking charge of 30% of the price is deducted from the refund. Delivery charges are not refunded. Special orders (goods built, configured or sourced specially for you, or not normally held in our range) cannot be returned for a change of mind.

This does not affect your rights if goods are faulty, not as described or not fit for a purpose you told us about, or any manufacturer's warranty.

Consumers: Changing Your Mind

If you are a consumer (an individual buying for purposes wholly or mainly outside your trade, business, craft or profession) you may cancel your order for any reason within 14 days. The 14 days start the day after you receive the goods; if the order arrives in more than one part, the day after you receive the last part. You may also cancel at any time before dispatch.

To cancel, tell us clearly before the 14 days end: email sales@thedebugstore.com, write to Great Western Microsystems Limited, Berwyn House, Carrog, Corwen, Denbighshire LL21 9AT, or use the cancellation form at the foot of this page. You do not have to give a reason. We will acknowledge your cancellation by email.

Returning the Goods

Send the goods back to the address above within 14 days of telling us you want to cancel. You pay the direct cost of returning them. We recommend a tracked and insured service, because the goods are your responsibility until we receive them.

You may examine the goods as you would in a shop. If their value has been reduced because they were handled more than needed to check their nature, characteristics and working (for example, unsealed anti-static packaging on a component, missing accessories, or marks from use), we may deduct that loss of value from your refund, up to the price paid.

Your Refund

We refund the price of the goods and the cost of our cheapest standard delivery to your address. If you chose a faster or insured delivery service, we refund only the standard delivery cost. We pay the refund within 14 days of the day we receive the goods back or, if earlier, the day you give us evidence that you have sent them. We use the same payment method you used, unless you agree otherwise, and we do not charge a fee for the refund.

Goodwill Returns After 14 Days

In addition to your legal rights, consumers in the United Kingdom may return goods between 15 and 30 days after receipt if they are sealed, unused and undamaged. A restocking charge of 30% of the price is deducted and delivery charges are not refunded. This is a voluntary arrangement and does not apply to faulty goods.

When the Right to Cancel Does Not Apply

The 14-day right to cancel does not apply to goods made to your specification or clearly personalised, including items we have had built or configured to your order, or to sealed computer software, audio or video recordings that you have unsealed after delivery.

Faulty Goods

We must supply goods that are of satisfactory quality, fit for purpose and as described. If you are a consumer and the goods are faulty, within 30 days of receipt you may reject them for a full refund; after that you may ask for a repair or replacement, and if that fails or cannot be done you may claim a price reduction or a refund. We pay the reasonable cost of returning faulty goods. These rights are in addition to any manufacturer's warranty. Business customers: tell us about any fault as soon as you find it and we will repair, replace or refund, following the manufacturer's warranty process where one applies.

Warranty Claims

The products we sell carry the manufacturer's warranty, and the warranty period is shown on each product page. Total Phase hardware carries a 2-year warranty from us. Total Phase's own warranty is 12 months on most products; where it is shorter than 2 years, we cover the rest of the 2 years ourselves at no extra cost. To make a warranty claim, email sales@thedebugstore.com or call +44 (0)1490 430526 with your order number and a description of the fault. We handle the claim with the manufacturer for you.

Deliveries Outside the United Kingdom

The consumer rights above are those given by United Kingdom law and apply to goods delivered within the United Kingdom. If you are a consumer living elsewhere, you keep any rights the law of your own country gives you. Please contact us before returning goods from outside the United Kingdom so that we can tell you how to return them and what import paperwork is needed.

Nothing in this policy affects your statutory rights.

Model Cancellation Form

You may use this form to cancel, but you do not have to.

To Great Western Microsystems Limited, trading as The Debug Store, Berwyn House, Carrog, Corwen, Denbighshire LL21 9AT, United Kingdom. Email: sales@thedebugstore.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate