Shipping policy
We ship worldwide from the United Kingdom. Orders can be placed online 24 hours a day; our office is open 08:00 to 17:00 UK time, Monday to Friday, excluding UK bank holidays. We do not offer collection in person.
United Kingdom
Standard Delivery
Free on orders of £75 or more (excluding VAT). Orders under £75 are charged £9 plus VAT. Standard orders are dispatched within 1 to 2 working days and usually arrive 1 to 3 working days after dispatch. Standard delivery is tracked but not insured, so we recommend Express for urgent or high-value orders. Transit insurance can be added at cost on request.
Express Delivery
UPS next working day delivery, tracked and insured. Order and pay by 14:00 UK time on a working day for dispatch the same day. UPS Express Saver (by 12:00 the next working day), UPS Express (by 10:30 the next working day) and Saturday delivery are offered at checkout where available. If you need an order dispatched after the cut-off, call us first on +44 (0)1490 430526 and we will tell you whether it can go the same day.
Orders Placed by Purchase Order
Where a purchase order does not include carriage, UK delivery is charged at £18 plus 1% of the goods value for insurance.
European Union
Orders for EU addresses are shipped by UPS at our discounted rates. Choose UPS Express, UPS Worldwide Saver or UPS Standard at checkout; the price for your address is shown before you pay. Order and pay by 14:00 UK time on a working day for dispatch the same day.
UK VAT is not charged on orders delivered to the EU. Goods are shipped Delivered at Place (DAP): import VAT at your country's rate, any customs duty and the carrier's clearance fee are charged to the recipient by UPS on delivery. They cannot be prepaid at checkout. We supply the commercial invoice with every shipment. Business customers should send us their EU EORI number and VAT number by email or on their purchase order so that customs clearance is not delayed.
Dual-use products ship to all EU countries under the UK's open general export licence, so no export licence application is needed. Carriage on purchase orders for EU addresses is quoted on request.
Rest of the World
All other international orders are shipped by UPS at our discounted rates. Choose UPS Express, UPS Worldwide Saver or UPS Standard at checkout; the price for your address is shown before you pay. Order and pay by 14:00 UK time on a working day for dispatch the same day. Carriage on overseas purchase orders is quoted on request.
Import Duty and Taxes
Orders delivered outside the United Kingdom may be charged import duty, taxes and customs fees by the destination country. These are not included in our prices, are paid by the recipient on delivery, and are not collected by us, so they cannot be prepaid at checkout. Your local customs office can tell you what applies. We supply the commercial invoice for every export shipment, and can add your EORI or importer tax number when your country requires one.
Export Licences
Some of the products we sell are dual-use items. Orders for the EU, USA, Canada, Japan, Australia, New Zealand, Switzerland, Norway and a few other countries ship under the UK's open general export licence, with no application needed. For other destinations we may need to apply for an individual UK export licence on your behalf, and we will tell you if your order needs one. For business customers, a fee of £250 applies to an individual licence application on orders under £2,000, and the fee is not refunded if the licence is refused. We cannot export to countries under UK sanctions, which include Belarus, Iran, Russia and others.
Products Shipped to the UK and Ireland Only
The following products can only be shipped to an address in the United Kingdom or Ireland: all Omicron-Lab products, the Total Phase Promira, the Total Phase Advanced Cable Tester and the Total Phase Beagle USB 5000 Ultimate.
Lost or Damaged Parcels
If you are a consumer, goods stay our responsibility until they are delivered to you, whichever service you choose; tell us as soon as you can if a parcel is missing or damaged. Business customers: risk passes on delivery (clause 5 of our Terms of service); please report shortages or damage within 3 working days so that we can claim from the carrier.
Urgent orders: please check stock before ordering, or call us on +44 (0)1490 430526.