Shipping Information

At The Debug Store, we are thrilled to serve customers from every corner of the globe. We understand that international online shopping can present challenges, which is why we've streamlined our shipping process to make it as seamless as possible for you, regardless of your location. Our commitment is to provide a range of shipping options tailored to meet the diverse needs of our worldwide clientele.

The Debug Store offers free Standard shipping for non-urgent items (orders over £75) and Express shipping for next-day delivery to the UK. We have introduced these options in response to customer requests for more economical shipping options and have decided to absorb the shipping cost via the most economical route.

United Kingdom

Standard Shipping

This is a free service for all customers in the UK with an order value of £75 or more (excluding VAT). A small charge of £8 plus VAT for the UK is added for orders less than £75. Delivery times will vary from 1 to 5 working days in the UK..

These delivery times quoted start from the day your order is placed, till the day you receive it. Due to the high volume of orders we have to process, we can not always guarantee orders with Standard Shipping will be dispatched the same day.

Please note that Standard Shipping does NOT include insurance but does include tracking. The Debug Store cannot be held responsible for goods lost in transit. If insurance is purchased, we will do our best to liaise with the carrier and the transit insurance organisation to recover the goods or obtain compensation for you. This may be requested when placing your order and is charged at cost. Standard Shipping is only available for online orders.

We do not recommend Standard Shipping for urgent or valuable items as it is not insured; please use Express Shipping.

Express Shipping

Items in stock may be delivered the next working day to all UK customers and from 1 to 3 days outside the UK, including EU destinations. Premium timed and Saturday deliveries are also available to many destinations, and these may be selected when you complete your order. Express shipping includes insurance and tracking, which adds peace of mind if the shipment gets lost in transit. We use UPS for Express Delivery. Please ensure your order is placed and payment is confirmed before 14:00 so we can deliver the next working day in the UK. Orders must be placed before noon for Express delivery in mainland Europe and the rest of the world. We may be able to process your order later than this, please call us first to check.

UPS

At The Debug Store, we offer reliable and efficient shipping within the UK through our partnership with UPS. Our domestic shipping options include:

  • UPS Standard (1-5 days by end of day).
  • UPS Express Saver (Next-day delivery by 12 pm)
  • UPS Express (Next-day delivery by 10:30 am).

For orders placed by purchase order, a fixed £18 is charged for UK shipping, with insurance added for high-value items.

Heavier goods rates are calculated based on their weight & value.

Worldwide

UPS

Select UPS services are offered to all customers worldwide. We work hard to give our customers discounted and competitive rates. These are:

  • UPS Express
  • UPS Worldwide Saver
  • UPS Standard

All prices can be calculated at checkout by inputting your shipping address.

Export Licence

Due to the dual-use nature of some products sold, obtaining an export licence for your order may be necessary if placed outside the UK or EU.  We will apply for this from the UK government.  We will notify you if this is needed.  If required, a fee of £250 will be payable to process the export license application for all orders under £2,000.  Please note that the fee is not refundable if an export licence is not granted.  We cannot export to some countries on the UK and US sanctions list.  Currently, this includes Belarus, Iran, and Russia.

Note: If you are placing an urgent order, please double-check the item's availability to ensure it is in stock.

The following products can only be shipped to a UK address:

  • All Omicron-Lab products
  • Total Phase Promira
  • Total Phase Advanced Cable Tester
  • Total Phase Beagle USB 5000
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